MEMORIAL DAY AND MORE.....

I'll probably do more than one update tonight but I'll start with Memorial Day. To me it's a day to honor those vets that gave the ultimate sacrifice like my Unlce Ross. He fought with his three brothers in WW II and then re-enlisted for the Korean War. He was a flyer. He flew The P-51 Mustangs in both wars as a bomber escort. He managed to make it all the way through the first war and was shot down over Korea. He's techincally an MIA to this day. All of his brothers managed to come home safe from WW II. My grandfather was one of them, he was at the Battle of the Bulge. So with all four of the brothers being in service during WW II my family has a history of serving in the military. On Memorial Day we always fly the flag and try to remember those that have given their lives so that we can enjoy the American way of life and be safe at home.
During this latest war I have been a huge supporter of our men and women in service. We offer discounts to the military as well as police and fire personnel because we feel we should give back to those that protect our families at home and abroad. We're also big supporters of Red Fridays.
Just before Memorial Day weekend I got an e-mail from a person that had ordered a wheel from us for his Harley. He had an APO address so we knew he was in the military in some way. I now know he's in the Air Force stationed in Germany. Anyway, this gibblet head ordered the wrong wheel from us and didn't know any better that he needed to give us more information for us to get him the right part. He informed me of the wrong part and I researched what happened. As I suspected it was his fault. We sell a lot of wheels and this is the first problem we've run into because most customers give us all the info we need. I explained that even though it was way beyond our usual time of accepting a return I'd let him send it back so we could get him the right wheel. Well that wasn't good enough. He wanted a refund, something we never, ever do. He also wanted to be paid for shipping the wheel back as well as be paid for the original shipping to send him the wheel. We do not do that. If a return is needed we authorize a return to the customer but the shipping back to us is on them. That's how it is with every company I've ever ordered anything from on the net or otherwise. So even though I was willing to bend our return policy and get him the right wheel he wasn't happy with that. He started m-fing me about how I was ripping him off and saying how he would bad mouth our shop to everyone he's stationed with. He even went so far as to mock the Red Fridays we support and push on my site and everywhere we go. Gee whiz what will I do now? I'll lose all those sales that I've never gotten from his buddies. Sorry to bash a man in uniform but this guy is a jackass in the first degree. I don't take shit from people like this pencil neck was trying to throw and I let him know it. The customer is always right until he's fucking wrong and then he needs to know he's fucking wrong and in this case he was. I flunked customer ass kissing in business school.
I'm still a huge supporter of the military and what they're doing because I've been around enough to know you get assholes and jerk offs in any group when you get the group to be large enough.
I'll still wear my red shirt on Fridays but it won't be for Andres Koplaine or whatever his name is. He can kiss my ass.
Happy Memorial Day everyone.